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Returns

RETURNS & EXCHANGES

 

You can return all products ordered on louloudesindes.com within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

 

How can I return or exchange a product ordered on louloudesindes.com?

 

You can return/exchange an item purchased from louloudesindes.com up to 14 (fourteen) days after the delivery date.

 

The item must be in its original packaging and with its receipt, the return is at your expense. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.

 

Should you decide to exercise your right to return purchased products, louloudesindes.com will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged.

 

If you wish to return/exchange an item simply fill out the returns form provided and enclose this form with your items to be returned and send to:

 

Web Returns loulou des indes

Wandering Clouds UG

Schonensche Str. 38

Berlin 13189

Germany

 

Once the goods have been received you will receive a confirmation email. Your exchange/refund will then be processed.

For this repayment, we will use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged any fees for this repayment. We may withhold the repayment until we have received the goods.

If you need any further information, you can contact us by e-mail on customercare@ louloudesindes.com